User Experience of Connected Services in Cars
Published in International Conference on Human-Computer Interaction, 2021
Ganser, K., Kojić, T. & Voigt-Antons, J.-N.
We evaluate UX factors of in-vehicle connected services such as navigation, media, and telematics. Through scenario-based driving simulations and surveys, we analyze perceived usefulness, trust, workload, and distraction for different interaction modalities. Findings highlight the importance of reliability, glanceable UI, and progressive disclosure, leading to design recommendations for safer connected experiences.
Recommended citation: Ganser, K., Kojić, T. & Voigt-Antons, J.-N. (2021, July). User Experience of Connected Services in Cars. Paper presented at the International Conference on Human-Computer Interaction. https://doi.org/10.1007/978-3-030-78645-8_29