Emotionally Adaptive Virtual Health Assistants for Enhanced Social Presence and Trust
Published in first workshop on Designing Safe and Effective Intelligent Virtual Agents (IVAs) for Health Care: Risks, Benefits, and Best Practices (DESIGN IVA HC 2025), Berlin, Germany, 2025
Ashrafi, N., Schorlemmer, J., Vona, F., Kojic, T., Hillmann, S., Braytee, A., Wang, Y.-K., Kocaballi, B., Moreira, C. P., Möller, S. & Voigt-Antons, J.-N.
This contribution presents the design of emotionally adaptive virtual health assistants that aim to improve users’ sense of social presence and trust. The system adapts communication style and emotional expressions dynamically, with the goal of increasing user engagement and acceptance in healthcare contexts.
Recommended citation: Ashrafi, N., Schorlemmer, J., Vona, F., Kojic, T., Hillmann, S., Braytee, A., Wang, Y.-K., Kocaballi, B., Moreira, C. P., Möller, S. & Voigt-Antons, J.-N. (2025, September). Emotionally Adaptive Virtual Health Assistants for Enhanced Social Presence and Trust. Paper presented at the first workshop on Designing Safe and Effective Intelligent Virtual Agents (IVAs) for Health Care: Risks, Benefits, and Best Practices (DESIGN IVA HC 2025), Berlin, Germany.